OPINION: The Dealer Service Model Is Broken
Weeks-long wait times, $200/hour shop rates, and techs who've never sat in the seat. The way dealers service equipment isn't working for operators anymore.
6 articles
Weeks-long wait times, $200/hour shop rates, and techs who've never sat in the seat. The way dealers service equipment isn't working for operators anymore.
The equipment industry has a spending problem. Operators are going broke chasing new machines while their existing fleet sits broken in the yard.
For decades, the initial purchase price of heavy equipment served as the primary yardstick for acquisition decisions. While seemingly straightforward, this sing
After three years of disruption, parts supply chains are stabilizing. We assess current availability, remaining bottlenecks, and what contractors should expect.
How a Kentucky-based mobile repair operation built a reputation for keeping equipment running when dealer service can't respond fast enough.
Equipment that reports its own problems before they cause downtime? It's here. Understanding remote diagnostics helps you leverage this capability.